Human resource management is one of the most important factors determining the success of a restaurant. A team of professional, enthusiastic and dedicated staff will contribute to improving service quality, attracting customers and increasing profits for the restaurant. Follow the article below to better understand how to effectively manage restaurant staff.
What is different about restaurant staff management?
Each industry will have its own unique characteristics, in which restaurant staff management has the following differences:
Flexibility
The restaurant industry is fast-paced and volatile, so human resource management needs to be flexible to meet constantly changing needs. For example, restaurants need to be able to adjust staff numbers according to peak or off-peak times, arrange work schedules that suit employees, etc.
High specialization
Restaurant staff need to have specialized skills appropriate to the job position, including service skills, bartending skills, cooking skills, etc. Therefore, human resource management needs to focus on recruiting, training and developing skills for employees.
Under a lot of pressure
Employees must regularly communicate with customers, withstand high pressure, and require tact in communication skills. In addition, hotel human resource managers also need to resolve customer complaints.
Seasonal work
Depending on the time, the restaurant has different numbers of customers. Therefore, the number of employees in the restaurant also changes continuously. In addition, restaurant staff are often students, young workers, and part-time workers, so they do not stick with the job for a long time.
Difficulties in restaurant and hotel management
With any industry or field, businesses always face their own difficulties. Many restaurants and hotels also face many difficulties in management. Including:
Not focusing on restaurant human resource management
Currently, many restaurant owners do not seem to pay much attention to the human resource system. Because to recruit management staff, the restaurant owner has to spend a lot of money and they consider it a “burden”.
However, this inadvertently loses “talent” and causes difficulties in recruitment activities. When wanting to recruit, the restaurant owner must find the right person as well as train the staff from the beginning, causing the restaurant’s operations to be interrupted due to lack of staff.
Unstable staff
The restaurant has an unstable number of staff, shifts are not fixed for one employee. Part-time staff are often students, young people, so they are impatient, get bored quickly, do not follow strict regulations,…
In addition, full-time staff are mostly from different provinces. These staff can quit at any time if the salary is not enough to cover living expenses in urban areas. In addition, jobs in restaurants are often considered temporary. Workers tend to work temporarily at restaurants, then look for other jobs.
Therefore, to effectively manage human resources in restaurants, it is necessary to decide on the right person to hire.
The income level of restaurant employees is quite low
The average salary for full-time restaurant service staff is usually 7-8 million VND, for managers, chefs, and bartenders, the salary is 10-15 million VND. This is a low average income compared to the general level of the labor market. They have to work under pressure, “serve hundreds of families” but the salary is not focused on. Therefore, the number of employees who stay long-term is quite low.
Limited benefits and regimes
Most of the employees working in restaurants and hotels often do not enjoy full benefits, regimes, insurance, etc. This makes employees not want to stay and work long-term at the restaurant.
Unclear promotion opportunities
With a small-scale model, without a system or chain, current restaurants do not build a clear promotion path for employees. Competent and highly qualified employees always have the desire to demonstrate their talents and advance to higher positions in the future.
How to manage restaurant and hotel staff professionally and effectively
Make a clear recruitment plan
When doing business Restaurant owners need to determine the number of customers to serve in order to have a plan to recruit and train staff. During peak times, when there are many customers, managers need to add staff to meet the restaurant’s service capacity.
After recruiting staff, it is necessary to have a plan to train skills, attitudes, and handle situations so that employees can perform their jobs well. Because each restaurant and eatery will have its own way of serving to create its own brand.
Focus on treating competent employees
Giving good working conditions to competent employees is a way to keep them committed to the company or organization for a long time. Because no matter how passionate about work, the most important goal for employees is income. In addition to salary increases, restaurant owners can create other forms of benefits and welfare to satisfy employees such as paying social insurance, giving gifts on birthdays, holidays, increasing bonuses for overtime work, etc.
Build a clear career path
Restaurant staff have many different paths such as accumulating experience and later building their own brand, or advancing to higher positions in large restaurants.
Managers should create opportunities for employees to develop, build a clearer career path and promotion to motivate employees, and retain talented employees for long-term work.
Applying human resource management software
Currently, many restaurants have applied human resource management software to build policies, regulations,… to help evaluate and manage employees objectively. The software has many features such as managing human resource records, timekeeping, calculating salaries, scheduling work scientifically and quickly,…
HRMS Software – Leading Human Resource Management Solution
Human resource management software is a comprehensive human resource management solution, designed to meet the needs of businesses. Understanding customer requirements, ADSMO’s HRMS software is not only a tool, but also a reliable partner, accompanying businesses in optimizing human resource management and improving work performance.
With the mission of providing professional and flexible solutions, ADSMO’s HRMS offers a variety of features and tools, from employee information management, work schedule management, to salary management and benefits. In particular, the friendly and easy-to-use interface helps users save time and increase efficiency in management.
In addition, ADSMO’s HRMS software is also a powerful tool in analyzing data and creating smart reports, thereby helping businesses make smart and effective strategic decisions.
With a commitment to continuous improvement and development, ADSMO’s HRMS is not only a human resource management software, but also a reliable companion, bringing real value to the sustainable development of businesses in the restaurant industry.
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